Return or Exchange Policy
Return Or Exchange Policy
Returns or exchange policy are the provision by the sellers under the different categories where the option of return/refund or exchange is provided to you by the sellers. The return policy may not be same for all the products under a different product category. The products which are under the warranty period will be redirected to the service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable warranty by distributor company.
Here are valid reasons to return or exchange an item.
- If the Delivered Product is damaged/defective (physically damaged or broken)
- If the Delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on website)
- If the size of the fashion product doesn’t fit. (wrong/different size)
- If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package). It's not eligible to return but maybe exchange with other same value of products.
Return or Exchange Cycle & Pickup period
The return request must be initiated within 7 days of the delivery date, After the return request is accepted, the product is picked or exchange within 3 days after the return request is accepted for the inside valley. For the outside valley, the period may extend to 7 days. customer can direct send goods to our office by courier. After the item has been picked up Dokoman will quality check the product and based on the outcome will be processed for a refund or exchange notifying the customer on any issue encountered.
Note: For outside valley returns, the customer needs to drop the product at the required courier office.
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
Category | Condition |
Correct Product | Product Name/IMEI/ image/ brand/ serial number/warranty label/article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, Accessories/ its parts eg: lid or covers, sponge etc/starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
Undamaged Product | No any physical damage/ no any physical deformation of the product/ there should not be scratches/ the perishable goods should not be damaged/ no any tears or holes in any kind of fabric materials/ no any crack is a breakage in any glasswares and transparent plastic materials or PVA plastic/ no any wires disconnections/ the electronic product should be functioning. |
Undamaged Packaging | Product's original packaging/ box should be undamaged/the cover should not be tore/ the labeling and price tags should remain as it was before. |
VAT/PAN Bill | The product should be returned with VAT/ PAN bill if provided by the vendor. |
The field executive has the right to refuse to accept the return if any of the above conditions are not met.
The refund or exchange will be processed once the product is picked and quality checked by Dokoman.com
Refund
The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below.
Payment Method | Refund Option | Refund Time |
Cash on Delivery (CoD) | Bank Deposit | 4-5 working days |
Dokoman Voucher | Voucher | 1-2 working days |
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Esewa | To be credited in the respective account | 1-2 working days |
| IME Pay | To be credited in the respective account | 1-2 working days |
| Khalti | To be credited in the respective account | 1-2 working days |
Shipping charge refund
- If the refund is initiated due to “no longer needed” -then the shipping charge will not be refunded
- If the refund is initiated due to a wrong/defective/damaged/quality issue then the shipping charge will be refunded.
Contact Info
- Address: Bhaktapur, Madhyapur Thimi, Kaushaltar, Wat to Tersatar, Near Aminiti School
- Phone: Contact: 01-5133064, 9851146455
- Email: info@dokoman.com
